TERMS & CONDITIONS
This Site is owned and operated by Iliana Strouthou I.E.P.E. whose registered office is at 23, Artemidos, 1st Floor, 6025, Larnaca, Cyprus. These terms and conditions include general terms and conditions for the use of this Site, terms and conditions relating to the Services and terms and conditions relating to the sale and purchase of Products on the Site. Please read these terms and conditions carefully. Your use of the Site and Services and the purchase of any Products on this Site will be subject to these terms and conditions.
Liability Statement
The information available on or through this Site, and the Services supplied via or in connection with this Site is intended as information only and does not constitute advice or medical advice. Products are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the Products are suitable for you and it is not our responsibility to do so.
Where the Site or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.
We try to make sure that all information contained on the Site is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the Site and therefore we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this Site.
Our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.
All provisions set out in these terms and conditions which seek to limit or exclude our liability are at all times subject to your statutory rights.
1. Definitions
In these terms and conditions, the following definitions apply:
“drstrouthou.shop” means Iliana Strouthou I.E.P.E. whose registered office is at 23, Artemidos, 1st Floor, 6025, Larnaca, Cyprus and ‘we’, ‘us’, ‘our’ shall mean Iliana Strouthou I.E.P.E.
“Materials” defined in clause 2.2;
“Products” means any products offered for sale on the Site;
Services” means any information and services ordered and/or provided by drstrouthou.shop through or via the Site. For the avoidance of doubt, any electronic information supplied to you by drstrouthou.shop will constitute part of the “Service” not a Product and cancellation rights will apply accordingly;
Site” means the web site at the URL www.drstrouthou.shop.
“Submission” means any written comments including a Review that you supply to us or post directly to the Site relating to the Products together with any photographs.
2. Use of this Site
2.1 You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services.
2.2 The intellectual property rights in all materials on the Site and supplied as part of the Products or Services (“Materials”) are owned by Iliana Strouthou I.E.P.E. or its third party licensors. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies or the Materials.
2.3 drstrouthou.shop may change the format and content of the Site from time to time. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site.
3. Your personal information
3.1 Use of your personal information is governed by drstrouthou.shop Privacy Policy, which forms part of these terms and conditions. In the event that drstrouthou.shop undergoes reorganisation or is sold to a third party, you agree that any personal information drstrouthou.shop holds about you may be transferred to that reorganised entity or third party and used in accordance with the Privacy Policy.
The Privacy Policy and the Terms and Conditions have been updated in January 2021 based on The General Data Protection Regulation (EU) 2016/679.
4. Liability
4.1 You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms or in accordance with your statutory rights, drstrouthou.shop does not enter into conditions, warranties or other terms in relation to the Site or the Services or any guaranteed or predicted result from using the Site, Services or Products.
4.2 The Site includes links to external sites and co-branded pages. drstrouthou.shop has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting. drstrouthou.shop does not endorse the content of external sites and is not responsible for the content of these sites and pages or for anything provided by them.
4.3 Subject to the important liability statement, drstrouthou.shop. is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.
4.4 The Site or documents sent with a Product, or the packaging or labelling of a Product may contain instructions for use, warnings, contra-indications and other notices. You must read and follow these notices carefully and ensure others who use the Products do so. Subject to the important liability statement, we will not be legally responsible to you if any of these are not observed.
4.5 drstrouthou.shop. does not seek to exclude or limit liability for:
(a) death or personal injury caused by our negligence or the negligence of our directors, employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c)breach of any obligation and/or liability imposed on drstrouthou.shop by any National law or regulation of Cyprus and/or any EU Directive or Regulation.
And all exclusions or limitations of the liability of drstrouthou.shop. which are set out in these terms and conditions shall at all times be subject to the provisions of this clause 4.5.
5. Password
5.1 As part of the Services offered via this Site, you may be issued with an individual password which can be used to access certain areas of the Site and provide fast checkout. You will use the password only for such access and not for any other purpose. You must keep your password confidential at all times, and must not disclose the password or permit anyone else to use your password. Any breach of any of these terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms and conditions.
5.2 In the event of any failure or error in the operation of a password, you shall cease using the password, exit the Site immediately, and notify drstrouthou.shop of such failure or error.
5.3 drstrouthou.shop reserves the right to change your password and user name at any time in its sole discretion and you agree to notify drstrouthou.shop promptly of any changes to your registration details.
6. Suspension and termination of Service
6.1 drstrouthou.shop may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will not necessarily be uninterrupted or error free.
6.2 drstrouthou.shop may terminate the Service and cease to send you Products immediately in the event you breach any of these terms and conditions or if you are late in or do not pay any sums due to drstrouthou.shop.
7. Eligibility to purchase Products
7.1 drstrouthou.shop does not sell Products to children under the age of 18 on this Site although it may sell Products suitable for children to adults. If you are under 18, you may use the non-transactional parts of the Site but you may not purchase Products from the Site. By ordering Products you represent that you are 18 years of age or older.
7.2 In order to purchase Products, you must submit a valid Visa or Mastercard credit or debit card. You warrant that the payment card you submit is yours. All credit/debit card holders are subject to authorisation by the card issuer or payment provider.drstrouthou.shop is not responsible in the event that your payment card provider refuses to authorise payments.
8. Payment Methods
8.1. We only accept payment for orders in Euro (€).
8.2. We accept payment by VISA, Mastercard etc as provided by JCC Gateway.
8.3. If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in Euro (€)at the conversion rate applied by the relevant payment scheme at the time of processing your order.
8.4. Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. Please read our Privacy Policy.
8.5. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
8.6. Please note that drstrouthou.shop does not accept cash, cheques or gift vouchers as payment online or over the telephone. In some cases you may choose to pay Cash on Delivery should we provide this option.
8.7. A purchase with the description “DRSTROUTHOU.SHOP” will appear to your bank statement.
9. Contract Formation
9.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to drstrouthou.shop. to buy a Product via the Site (and drstrouthou.shop reserves the right to refuse orders for Products). No contract will exist in relation to the Products until we have confirmed to you by email that the Product has been dispatched (Dispatch Confirmation). Our acceptance to your offer will be deemed complete and the contract between us shall be formed when we send you the Dispatch Confirmation email.
10. Pricing, availability and dispatch information of Products
10.1 Information displayed on the Site as to pricing and availability is subject to change by drstrouthou.shop. Payment for the Products will be made via the Site in accordance with the procedure explained on the Site.
10.2 While we aim to be accurate, any availability information or dispatch estimates on the Site in relation to Products are approximate. As we process your order, we will inform you by email, telephone or SMS, if any Products you order turn out to be unavailable. Please allow up to 10 business days for delivery in extreme circumstances.
10.3 In spite of our best efforts, it is possible that a Product may be mispriced on the Site. We do, however, confirm prices as part of our dispatch procedures. Where a Product’s actual price is lower than that stated on the Site, we will charge the lower amount and send you the Product. If, however, the actual price is higher than that stated on the Site, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. Prices are inclusive of VAT.
10.4 Products will be dispatched to your delivery address as soon as reasonably possible after acceptance of your order. Delivery charges and sales tax will be made in accordance with your location and you will be informed of the relevant charge on the Site before you confirm your order.
11. Warranties
11.1 drstrouthou.shop warrants that the Services will be supplied with reasonable skill and care.
12 Statutory rights and refunds
12.4.1. Go to Returns policy to guide you through the process of returning an item.
12.4.2. Sent the goods with the return form to the following address:
Dr. Iliana Strouthou
23, Artemidos Ave.
1st Floor, 6025
Larnaca, Cyprus
12.4.3. We strongly recommend that you use registered post, courier, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. Sent your goods only if we approve the return. We regret that we cannot be held responsible for non-delivery of returned goods.
12.4.4. Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
12.4.5. The goods must be returned unused and with their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.
12.4.6. Please return the item to us within 14 days of cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.
12.9.8. If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact our Customer Services by calling 70003322 during opening hours or by email at info@drstrouthou.com
12.9.9. None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection Regulations.